Donor Services Essay Example for Free

Donor Services Essay 1. What was Joanna Reeds diagnosis of the situation in the donor services department? Sam Wilson was an American who ran the Guatemala branch of a U.S. aid agency. Joanna Reeds diagnosis of the situation in his donor services department found many problems. LEADERSHIP The biggest problem was that there was no leader who was accountable. Elena was the supervisor but she had no control. She also had no leadership skills and did not get respect because she was not bilingual and of a different religion. The supposed leader, Jose, spent almost all his time in the community services department. He did not pay attention and left things up to Elena. INEFFICIENCY IN WORK The translators mostly did clerical work even though they were bilingual. The work in the office was divided into set tasks, one done by each person, and not divided evenly. Some workers had too much paperwork while the others had spare time. Those that had spare time did not help those loaded with work. There was also lack of training in English and in work, so quality was bad. The workers did not think about the job and used many extra steps and wasted time. TRACKING The data was not shared in the department, so people had little knowledge about their job. There were no statistics about time, requests for information, or responses. There was little communication, plus there was resentment of Elena by some. Jose did not hear about problems or about good results. MORALE The agency was run by a religion and Elena was not of that religion. However, everyone was proud of the agency and the religion. But morale was low because the workers did not use or improve their skills and had only a set and boring role to do. They are frustrated with the department. GROUP DYNAMICS One translator Magdalena had experience, college education, and maturity. She had strong belief in the agency and was more professional. Three translators socialized mostly, and their leader Juana was outgoing with good oral English. Other translators had too much work. Everyones English was only fair. Supervisor Elena was left out. Elena was treated like just a watchdog. Boss Jose was not around much and paid no attention. 2. What should she recommend to Sam Wilson? (HOW) Joanna might have made these suggestions: LEADERSHIP Magdalena might be a good supervisor instead of Elena. Magdalena had experience, education, belief in the agency, maturity, and professionalism. Magdalena could keep herself from making others dislike her by keeping a distance away from them. She could also have got respect. Juana could be given more leadership roles, to use her humor and outgoingness. Elena could do a job that required the hardest work. Jose could spend all his time in the community services department. INEFFICIENCY IN WORK The working strategy was changed to divide all the work more evenly, so all workers did all jobs. They could be less bored and learn more through such training. They could work in a team environment, rather than be selfish for themselves. Joannas identified unnecessary steps, which caused the system to be slow; could be changed to a better workflow. The workers could be asked to think more about improvements. The workers could be trained more in translating, perhaps they could translate easy documents or parts of documents. Socializing could be minimized to break times. TRACKING Statistics about time, requests for information, or responses could be kept and shared with all workers. Communication about problems or about good results would be increased through meetings, talks with leaders, and newsletters. MORALE All workers could know all jobs and be given a minimum of boring work, while improving skills. The religion should be emphasized along with service to others. The department could link with community services more. Communication should be encouraged. Togetherness as a team with an important purpose whould be emphasized. GROUP DYNAMICS The leader should be respected because of English languge ability and leadership skills and be of the right religion. Theleader should also be around all the time. The secondary leader should be a team worker and skillful in communication. The workers should respect each other and work as a team. All persons should have clear authority and responsibility. The workload should be fair. REWARDS Joanna could recommend rewards to change both the workers and the managers behavior. They could get a bonus for achieving goals. They could get awards for service and efficiency. They could have a chance to go to higher positions in the agency. Perhaps they could visit the U.S.!

Choosing to Be Happy Essay example -- Sociology

â€Å"Choose to be happy.† This is what mom has always said, since a very young age and still to this day she tells everyone. For so long, it was just â€Å"mom talk†, those things your mother says that is supposed to make you stop and think. Yet, being too young, dumb and full of it, to really understand what she means. Curiosity emerges and suddenly there is a need to understand what it really means to be happy, what constitutes Happiness? So follow up with some research, entering the bookstore, gliding in and out of the rows and rows in the self-help sections are others, asking the same question. What is happiness? Where does it come from, are we born with it or do we make it happen? Happiness is but a belief, an idea, a theory; but theories, beliefs, and ideas have the possibility of being wrong. Can someone learn and choose to be happy? In this paradox it is hopeful to find some close truths about happiness and what is the need for this emotion. With our individ ual characteristics, patterns of thinking, feeling, and acting are we already born to be either happy or sad? What are the basic perspectives of the psychoanalytic and Humanistic nature for the people who make up this world who are always happy? Since the time of Aristotle his â€Å"telos†, or the end goal, was the same for all people, happiness. In Aristotle’s world, there are strongly knit groups where no strong distinction exists between public and private life. Everyone shares the same goals and values, so the pursuit of happiness is a cooperative initiative. That may have been the case back then, but in this day and time, not so much. Finding happiness and even defining happiness varies from person to person, between cultures and generations. Why not start with one of the gr... ...s can be figuratively compared with jargon, the light at the end of the tunnel and the â€Å"silver lining behind the dark cloud†. These are expressions of the optimistic outlook of happiness, they represent hope of a better and brighter future even in the midst of what could be termed as a bad day or the worst day of their life. Works Cited Engler, B. (2009). Personality Theories, An Introduction. Belmont: Wadsworth Cengage Learning. Geoffrey Nunberg, P. (1993). The American Heritage Dictionary. New York: Houghton Mifflin. Merriam-Webster. (2003). Merriam-Webster's Collegiate Dictionary. Boston: Merriam-Webster. Ostwald, M. (1999). Aristotle Nicomachean Ethics. Upper Saddle River: Prentice Hall. Soukhanov, A. (2012, April 28). Encarta Dictionary. Retrieved April 23, 2011, from Encarta Dictionary:English(North America): http://www.encarta.com/dictionary

Decision Making Process Essay

There are times in everyone’s lives where decisions have to be made. Some decisions are small, some large and some life changing. Whatever type of decision you are faced with there is a process that is taken to determine the best possible outcome. In a personal aspect when I have a decision that needs to be made I tend to weigh all the possible outcomes and determine which one benefits me the most. For instance when I decided to go back to school at the University of phoenix I weighed the [possible outcomes of going back to school with the possible outcomes of not going back to school. Determining pros and cons is a typical weigh to reach an outcome when debating what to do in a scenario. I decided that the pros far outweighed the cons and I could potentially make a lot more money by going back to school in the long run than if I had decided not to re-enroll back into college. It is good for people to be able to see both sides of an outcome when making a very important decisio n in life. For the major decisions and choices people have to make it is essential they they be aware of the positive and the negatives of the potential outcome they choose. I have found that when a decision is to be made on very important issues I like to be able to play the â€Å"what if† game, the â€Å"what if† game is basically putting yourself into the different scenarios of the possible outcomes. For example, when I was debating on whether or not to return to school I put myself in the scenario of what if I don’t go back to school. That scenario would have played out with me being stuck in the same old dead end job and not making the effort to change my future for the better. When I put myself in the scenario where I went back to school I could see myself graduating, getting a good job and living a more prosperous life. In concluding the decision making process is one that helps people make real life decisions in real life situations. Some people use diff erent methods to help them figure out which decision is best for them. The majority of the time it pays to weigh your options and look ahead to what the potential of each decision could be.

Why E Commerce Works ( Study ) Essay - 1012 Words

Why e-commerce works (study) Almost daily contact us via email or Twitter messages studies, whitepapers and research why people buy products and services online. E-commerce works, usually is the statement, but received marketing professionals but little insight into the real causes of this behavior. E-Commerce is much more to be elaborated as an online store, introduce beautiful product images and low prices as a marketing method in the company. Small businesses can implement difficult methods of large e-commerce systems E-commerce means today, to take care of their own website, constantly updates to publish and in social networks to be present. The recent studies from the 2014 show for the first seven indicators for the successful marketing of products and services on the Internet. And this study was not focused on the largest and most successful companies, such as Amazon. Their marketing methods are usually not feasible for smaller companies without large marketing budget. Based on the study of e-commerce and their findings Basis were over 25,000 buyers on online platforms, both about their attitude, were as interviewed in detail also about their motivation and behavior on online shopping platforms. Quirk s Marketing Research Media and other market researchers conducted this study in the second half of 2014. Overall, yes is the late third and fourth quarter, the strongest sales period for online purchases. Result 1: Checking the reviews before buying The consumer debtShow MoreRelatedOrganizational Behavior: Personality Trait of Extraversion and Sales783 Words   |  3 Pages1.0 EXECUTIVE SUMMARY Managing and enhancing the work behavior and pattern in an Organization is one very important attribute of Organizational Behavior. This is why global small and large businesses today adapts to the improvement of work pattern and invest more into innovation in order to achieve their Organizational goals. 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